Shipping & Returns

Shipping and Returns

Timur Online platform offers the ability to ship the product anywhere in the world to meet customers' demands. It also saves time and money for storing, delivering and shipping goods. It offers an enjoyable, safe and fast shopping experience for date products.

Return Policy

• You have 15 days to make a refund request after your order has been delivered.
• You can return any product you have bought, and we will take care of the return shipping costs.
• If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
• If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.

How does Return Policy Work?

Initiate A Return

Via My Orders page/screen click on Return Item.

Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

Return The Item

Pack the item in its original state and packaging. Hand over the package to the courier representative.

Refund Processed

Once we receive your returned item, we will inspect it and process your refund.